The Fine Print

  1. Returns
    Customers can return unopened wine in sellable condition within 30 days of purchase. Returns can be made through the Naramata General Store or by contacting [email protected]. The customer is responsible for the shipping costs of returning wine by courier.

    Damaged Product
    Although it is rare, sometimes wine bottles can be broken in transit. We will replace or refund any bottle of wine that is damaged in transit. We kindly request that you provide a photo of the damaged product within 7 days of receiving your order. Please email [email protected] to arrange for a replacement bottle or refund. 

    Defective Product
    We will replace or refund any bottle of wine that is defective (e.g. corked). Please email [email protected] to arrange for a replacement bottle or refund. We require the original bottle plus the unfinished contents for replacement. Once the original bottle is received, we will ship a replacement bottle at our cost or provide a refund for the full amount paid for the wine.

  2. Shipping
    The Naramata General Store is only able to ship wine within British Columbia. Wine can be negatively affected by exposure to extreme temperatures. For this reason, our preferred courier is ATS Healthcare, which provides temperature-controlled shipping. Unfortunately, ATS Healthcare is unable to ship to PO Boxes. Although we strive to ship orders as quickly as possible, we are not able to guarantee delivery times. You will receive a tracking number by email when your order has shipped. The tracking number will be active after approximately 24 hours.Deliveries are typically made from Monday to Friday during regular business hours. For this reason, we strongly recommend that orders are shipped to a business address to ensure delivery on the first attempt. Wine may only be ordered by and delivered to individuals who are above the legal drinking age. A signature is required on delivery for all wine shipments, and proof of legal drinking age is required. The store reserves the right to use an alternate courier or charge a surcharge if the shipping address is in a remote location or has extra charges from couriers related to non-deliveries or re-directs.
  3. Wine Club Policy
    Wine club members receive four club shipments per year. Club shipments are in March, June, September, and December. Members will receive a courtesy reminder email approximately two weeks before every club shipment. At this time, members are able to customize their club shipment. Wines may be substituted depending on availability. If no changes are requested, members automatically will receive a selection of wines handpicked by the three wine guys. Club members who join after a club shipment date will receive the next club shipment. We may not be able to offer past club shipments to new members, though select wines may be available through the online store. We reserve the right to substitute wines based on availability.Club members may cancel their club membership at any time online or by emailing [email protected]. All cancellation requests must be received at least 14 days prior to the next club shipment. There are no membership or cancellation fees.

    Wine club members must be of legal drinking age to receive wine shipments.

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